Duo Multi-Factor Authentication (MFA): Enrollment Guide

1. Enroll in Duo MFA

Enroll in Duo

2.  Duo MFA Setup Screen

3. Choose the Type of Device You’re Enrolling

We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, iOS/Android tablet, or a Duo hardware token.

Note: If you need a Duo hardware token, you cannot continue the enrollment process now. Tokens are available to users who lack  a smartphone and need access to certain services like the VPN.  Please contact the LITS Help Desk to discuss your needs.

Note: If the phone number you enter already exists in Duo as the authentication device for another user then you'll need to enter a code sent to that number by phone call to confirm that you own it. Choose how you want to receive the code and enter it to complete verification and continue.

4. Enter Your Phone Number

5. Select your Device’s Platform

6. Install Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it, you'll still be able to log in using a phone call*, but for the best experience, we recommend that you use Duo Mobile.

iOS Android

If you do not have a compatible smartphone, you can request a Duo hardware token by contacting the LITS Help Desk, 315-859-4181 helpdesk@hamilton.edu.

*Note: if you do not wish to install the Duo Mobile app, but are still enrolling a smartphone, please click Back and select Other (and cell phones) in order to bypass the Duo Mobile app download screen.

7. Activate Duo Mobile

Activating the Duo Mobile app links it to your account so you can use it for authentication. Open the Duo Mobile app and use the app's built-in barcode scanner to scan the barcode.  Follow the platform specific instructions for your device.

8. Configure Automatic Device Options

This is a completely optional step. If you leave the option unchanged, you will be able to choose your method each time.

9. Authenticate with Duo to complete the process. You should see the Duo authentication prompt. In Click Send Me a Push. The smartphone will receive a Push notification, all you need to do is tap Approve.

10. Enroll additional devices

It is recommended that you register at least two devices. If your smartphone is ever lost or stolen, you will still be able to access protected systems via your secondary device.

You can add a new authentication device or manage existing devices via the Duo authentication prompt.

1. You can get to the prompt by logging in to MyHamilton (if you are already logged in, log out).
2. Once logged in, you will go directly to the authentication prompt. Instead of choosing an authentication method, select Add a new device.

12. Learn more about MFA

If you have any questions, please reach out to the LITS Help Desk at 315-859-4181 or helpdesk@hamilton.edu.