Duo and International Travel

If you travel internationally or will be abroad for a semester, don’t worry – Duo authentication can work without cellular service or a wifi connection.

Users have several options that may be useful:

• Normal options – If you have cellular service or a wifi connection, then you can simply use whatever authentication technique you normally use. Duo push and phone options all work overseas. You can even add an international phone number as one of your authentication options.
• Hardware token – if you do not have a smartphone/tablet and you travel internationally, you may want to get a Duo hardware token (contact the Help Desk to start the process). Simply choose the Enter a Passcode option when you get the Duo authentication prompt and then enter the passcode that shows on the Duo hardware token.
• ByPass Code – If you do not have a smartphone/tablet and a Duo hardware token is not an option, it is possible to get a bypass code that you can use for Duo authentication for the duration of your trip. Contact the Help Desk to request this option. Then, simply choose the Enter a Passcode option when you get the Duo authentication prompt and enter the bypass code that you were given.

If you have questions, please reach out to the LITS Help Desk at 315-859-4181 or helpdesk@hamilton.edu.