Audiovisual Services (AV)

The Audiovisual Services Team (AV) is part of the Infrastructure Unit within Library & Information Technology Services (LITS). This unit also includes the Help Desk, Desktop Services, and the Network Team.

The AV team provides quality service and support to members of the Hamilton community for their teaching, multimedia presentation, and on-campus event needs.
To report a problem with technology during a class, dial #600 from the classroom phone or call our office directly at 315-859-4120.
To request AV support for an on-campus event, make sure to select this resource when scheduling an Event with Services in 25Live, the college’s scheduling system. Requests will be reviewed in the order they were received, and support will be assigned as long as we are available. You will receive either a support confirmation or denial within a few days after your request has been submitted.

Support Services

We provide technical support for presentations and events across the campus.

To request Audiovisual support for your event, you will need to use the 25Live scheduling system. If you have never submitted an event request through 25Live before, or would like additional training, please contact the College Events & Scheduling Office collegeevents@hamilton.edu.

To start your AV support request, you will need to first create your event using the 25Live Event Form. Under the Required Event Information section on the event form, make sure to click Yes for tech (AV) support, then write the details of your needs in the box that appears below. If you are not able to use 25Live for your support request (e.g. if you need support for a regularly scheduled class), please contact Abbi Brancy, the AVS Coordinator, at 315-859-3120 or by email abrancy@hamilton.edu.

Requests for support should be submitted as early as possible. Ideally, when you book the space for your event, you will check the box for AV support even if you aren't sure of the exact needs. This allows us to put your event on our calendar in advance and make sure we have appropriate staffing. If our schedule is already full during the day and time of your event, you will be notified as soon as possible.

If you have any questions about Audiovisual Classroom or Event Support Services, please contact the AVS Office, 315-859-4120 or by email avs@hamilton.edu.

If you are planning a hybrid event that will take place both in-person and online, please reach out to our team to discuss your needs and expectations with as much advance notice as possible. These events typically take place over Zoom, but can also be streamed on a designated Youtube or Facebook page. If you plan on hosting an interactive hybrid event, where the virtual audience is allowed to ask questions, then you will need to have someone on your end read those questions aloud and serve as a moderator, since that is not a service our team provides.

We also provide technical support for virtual events that take place over Zoom, by assisting with muting microphones, admitting guests from the waiting room, etc. You can request this support through 25Live by creating a virtual event, or by emailing our team at avs@hamilton.edu.

At the beginning of the Fall semester each year, the AV team will send an email to all faculty about the classroom technology upgrades that took place over the summer.

For maintenance and support, dial #600 from a classroom phone or call our office at (315) 859-4120.

All current Hamilton students, faculty, and staff are able to schedule Zoom meetings with their Hamilton Zoom accounts. Zoom Webinars, however, can only be created for you by the AV team. Webinars are great for large events, since only the host and/or presenters will be visible on video, and can be much easier to manage. If you would like to read more about the differences between a Zoom meeting and a Webinar, visit Zoom's support page here.

If you would like to schedule a Webinar, please complete this Google Form. Within 72 hours you will receive an invitation via email to serve as an alternate host, along with a separate email from the AV team that includes the link you will send out to advertise your event.

Contact Abbi Brancy directly with any questions.

AVS provides both support and training for Zoom, the college's recommended video conferencing software. We can help with getting a meeting started anywhere on campus as long as the request is submitted at least 10 days in advance.

Zoom training sessions are typically offered a few times throughout the academic year and are also available upon request. To schedule a Zoom training session please contact Abbi Brancy directly.

AV also provides live tech support for virtual events, and can assist with scheduling and hosting Webinars. If you are interested in hosting a Webinar, please complete this form and someone will get back in touch within 72 hours with a link to your event.

We have 4 video conference carts on campus in various locations: Burke Library, Taylor Science Center, Kirner-Johnson (KJ), and Spencer House. These carts can be moved to any location in the building they reside in, and an AV student or staff member will assist you with setting up the cart and starting your video conference. Please make sure to submit your support request at least 1 week in advance. The carts are reserved on a first come first serve basis.

To show your class a DVD from Burke Library you must check out the movie and show it yourself*. Email askcirc@hamilton.edu or call 315-859-4479 for information about the media collection and borrowing items.

In virtually all classrooms, the AV equipment is operated via a touchscreen on the podium. If you are unfamiliar with the equipment, contact AV Services (x4120) to schedule a system tutorial in your classroom.

*If you plan to use the new 4K system in the KJ auditorium with the larger screen, you will need to book the space in 25Live, select tech support for your event, and note that you will need a projectionist to assist you. These requests must be received at least 10 days in advance. Please keep in mind that not all media will display well using the 4K system. Contact our team at avs@hamilton.edu with any questions.

For equipment loans, you will need to contact the Help Desk either by phone (315) 859-4181, email, or by stopping by the desk on the first floor of Burke Library. The only equipment currently being loaned out by the AV team are portable data projectors, which must be requested at least 7 days in advance by a faculty/staff member, or by an RA for a required event. Please email the AV team directly if you need to borrow a portable data projector.